We take your privacy seriously.

Plateio Inc. ("Plateio," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services. By accessing or using the Plateio platform, you agree to the collection and use of information in accordance with this policy. If you disagree with the terms, please do not access the service.

We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This may include: • Name, email address, and contact details • Restaurant name, size, and business information • Payment information (processed securely by Stripe; we do not store raw card numbers) • Guest data you import or that is generated through your use of the platform (e.g., order history, guest profiles) • Usage data, log data, and device identifiers We also collect data automatically when you use our services, including your IP address, browser type, pages visited, and actions taken within the platform.

We use the information we collect to: • Provide, operate, and improve the Plateio platform • Process transactions and send related information including purchase confirmations and invoices • Send promotional communications (you may opt out at any time) • Monitor and analyze usage trends to improve your experience • Detect, investigate, and prevent fraudulent transactions and other illegal activities • Comply with legal obligations We do not sell or rent your personal data to third parties for their marketing purposes.

We may share your information with: • Service Providers: Third-party vendors who perform services on our behalf (e.g., Stripe for payments, AWS for hosting, SendGrid for email delivery). These providers are contractually obligated to protect your data. • Business Partners: With your explicit consent, we may share data with POS providers or delivery platforms you connect to Plateio. • Legal Requirements: We may disclose information if required by law or in good faith belief that such action is necessary to comply with legal process, protect our rights, or protect the safety of others. • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will never sell your personal data or your guests' data to advertisers or data brokers.

We implement industry-standard security measures to protect your information: • All data is encrypted at rest using AES-256 encryption • All data in transit is protected with TLS 1.3 • We are SOC 2 Type II certified, audited annually by an independent third party • We maintain a bug bounty program and conduct regular penetration testing • Access to production systems is restricted to authorized personnel using multi-factor authentication No method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data, but cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request that we correct inaccurate or incomplete data • Deletion: Request that we delete your personal data (subject to legal retention requirements) • Portability: Request a machine-readable copy of your data for transfer to another service • Opt-out: Unsubscribe from marketing communications at any time via the link in any email To exercise these rights, please contact our privacy team at gradviseofficial@gmail.com. We will respond to all requests within 30 days.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. For detailed information on how we use cookies and your choices, please see our Cookie Policy. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our service may not function properly.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: Email: gradviseofficial@gmail.com Last updated: May 1, 2026