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Plateio automatically builds a rich, living profile for every guest — capturing their orders, preferences, allergies, and special dates — so you can deliver a personal experience at scale.
Jennifer Walsh
Guest since March 2022 · VIP Member
Favorite Dish
Truffle Risotto
Dietary Restrictions
Gluten-free
Lifetime Spend
$3,842
Total Visits
47 visits
Last Visit
May 15, 2026
Average Order Value
$81.75
Preferred Day
Friday evenings
Anniversary
June 3rd
100%
Automatic Data Capture
3.4×
Higher Repeat Visit Rate
94%
Guest Satisfaction Score
$81
Avg Spend Uplift Per Personalized Visit
Everything you need to know about your guests, automatically collected and organized.
Every dine-in, takeout, and delivery order is captured and added to the guest's profile automatically — no manual data entry required.
Birthdays and anniversaries are collected through your booking system and order flow, enabling perfectly-timed personal outreach.
The system identifies each guest's favorite dishes, dietary restrictions, and seating preferences over time, without any surveys.
Critical allergy information is prominently displayed on the guest profile and surfaced automatically when that guest books a table.
When a guest checks in, your host or server sees a brief profile summary — "birthday this month", "usually orders the salmon" — right on the POS.
Understand how different guest segments (new, loyal, lapsed) are trending in terms of spend, frequency, and satisfaction over time.
Start building rich guest profiles from day one. No data migration required.